Vol. 1 No. 2
Year : 2006
Year : 2006
Issue : Sep-Nov
Title : Knowledge Management – Investment or a Cost?
Author Name : Mohamed Ibrahim
Synopsis :
This paper reviews the role of knowledge management (KM) in business and proposes a closer examination of its values and return on investment. The paper uses cases studies from the health industry to highlight the importance of KM in storing and sharing of knowledge to deliver a better outcome. While this may indicate a positive outlook of KM, the paper also discusses issues relating to theoretical foundation of the KM field and how this relates to the Information Systems, Information technology and other business process technologies. The paper suggests that although the challenges of implementing KM are considerable, so are the rewards. The growth of KM projects signals a growing conviction that managing institutional knowledge is crucial to business success and possibly business survival.
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